Transitioning from a cost-based IT organization to a valued service provider can be quite challenging. Even knowing where to start is sometimes difficult, much less staying the course. Our road mapping process is a series of sessions conducted over three days, including:
The result is a planning document that you may use to improve and mature your IT organization.
Training and coaching is at the core of our mission, and we offer a variety of professional development programs, including those focused on enterprise service management for IT professionals as well as a non-technical audience. Examples include:
Build a solid foundation for growth, or provided much-needed fuel to sustain efforts to improve.
Having a plan is a necessity. Training can help get your staff up to speed. Sometimes, though, this isn't enough. For reasons too numerous to name, you fail to get traction despite your best intentions. Failing to finish is the last of the most common barriers organizational change.
We created the Traction Control Program™ to help organizations consistently gain ground on their IT goals and objectives.